The forthcoming release of Microsoft CRM 4.0 (codename Titan) is said to be shipped in summer 2007 (summer in which part of the world, hu?) and I hardly can await it. As my company ITA Systemhaus participates in the Titan Ascend Program, I already had a little insight into the new features and I can say: Titan will be a titan. Microsoft CRM makes a big step ahead on its own path towards an omnipotent ERP platform. Many people and even developers think of it simply as a CRM and, yes, certainly you can manage your customer relations, but you can do much more than this and this it where Titan puts the emphasis.
The feature I yearned for years is the complete integration of the Windows Workflow Foundation into the CRM framework. So, you don’t have to click your proprietary workflows anymore, but design them in Visual Studio for example and you can reuse your workflow and activities in other project and other plattform (the workflow engine within Moss 2007 is the same!).
For the last couple of years, Microsoft has been moving toward providing a common ERP platform as part of its “Project Green”, which is devided into two phases: the 2005 to 2007 Green Wave 1 and 2008 to 2009+ Green Wave 2. Thus CRM 4.0 will just make the world ‘greener’ and at the end of the second wave, Microsoft will incoporate the best-of-breed features of the whole Dynamics family into one ERP product and believe me or not there will be a lot of Titan in it. I will introduce some more of these features in the next posts…
70 Responses to “Summer Titan (Features Part 1)”
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